If you know me, you’re aware that I’m opinionated, caustic, sarcastic but still quite a friendly, happy, all around outgoing gal. But yes, I have an opinion. And a voice. And I’m rather particular. I believe that if I’m paying for something, it should be as expected. And I believe that good customer service is dead. And that many retailers have become entitled, self-indulgent shmucks. And I’m a business owner and work my ass off to make my customers happy. In fact, on the first page of our employee handbook it says under customer complaints: “I’m sorry you had that experience. How can we make it better”. I believe in the cliché that the customer is always right, and I live by it.
However, in the last few weeks I’ve come to realize that by being a vocal, outspoken consumer, several people on the receiving end have decided, quite simply, that I’m a bitch. I’ve been accused of lying, trying to get things for free, and of being a negative person who only writes bad reviews.
This has really sat badly with me and I’ve fretted quite a lot over the feedback. I keep thinking about the fact that I’m a really positive, actually quite nice person who is being construed as negative. And that hurts! It’s wrong! And it makes me mad! But in the end, I have only one charming phrase of response: SCREW YOU. I’m not going to shut up and be bullied by business owners who aren’t prepared to listen to their customers. There are PLENTY who do, and it’s so ironic that the more awful the experience, the more horrid the business owner.
For goodness sake, I have three kids, a husband, a business, several hefty volunteer commitments and a million hobbies. Do you think that I’m going around town trying to get shit for free while I lie about people’s boyfriends leaving snotty tissues on sofas? Yeah, right. So, sorry. I’m not going to shut up. I’m going to carry on being the bitch with a pen. And I am told that the pen is mightier than the sword. Let’s see.
PS: If you’re interested, here are the three reviews where I believe the owner’s responses were inappropriate. Would love to hear what you think!
Rejeuvine Med Spa
Blink Lash Boutique
Goldyn Clothing Boutique